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The mission of SAS is to foster an inclusive environment in which all students have the opportunity to equally participate in the academic experience.

 

CSP Contacts for grievances for disability related issues:

 

Initial Contact:

SAS staff at 651-641-8272 (V), MN Relay 711 or via email: SAS@csp.edu

 

504/ADA Compliance Officer (grievances):

Dr. Cheryl Chatman

chatman@csp.edu

(651) 603-6151

Poehler Administration Building – 2nd Floor, AD 251

 

Process:

 

The law is a guide that cannot and does not contemplate all possible situations.  It is essential for all parties to understand that reasonable minds may differ in a given situation regarding a student with a disability. Individuals who believe they have been discriminated against, retaliated against and/or denied a reasonable accommodation are encouraged to follow the steps for the grievance procedure as outlined below.  Due to the fluid nature of such disputes and the need to resolve them expeditiously, students are encouraged to utilize informal procedures prior to using the formal grievance procedure.

 

Students are not required to remedy complaints through internal informal or formal procedures and can contact outside agencies at any time.

 

 

  1. Informal Grievance Procedure

The University encourages the use of informal grievance procedures to resolve any conflicts.  This process allows for more flexibility and will, in most cases, result in the fastest resolution to any conflict.

 

Students who have a grievance about the SAS office or its staff should contact the 504 Coordinator directly.

 

  1. Informal Complaint Steps:

 

  • The student expresses concerns to SAS Director in writing (a formal email from the student’s CSP account; text is not appropriate documentation). The SAS Director will meet with the student to resolve concerns about accommodations. This meeting will take place within 7 school days of the written complaint (schedules dependent, but every reasonable effort is made to coordinate the meeting within that timeframe).

 

  • During this meeting, the student concern will be discussed and any possible resolutions. Case note records are taking during this meeting. If the student remains concerned or feels additional follow up is required for resolution, progression to Step 3 will follow:

 

  • The Director of SAS will contact any individuals involved in the complaint and may ask for all emails or information related to this concern. All necessary information will be collected in order to make a determination regarding the complaint. If necessary and/or beneficial, the Director will meet with all parties involved to reach an appropriate resolution.

 

  • Upon collection of all relevant information and discussion/final meeting with the appropriate parties, the SAS Director will issue an email. This memorandum will be issued to the all parties involved student within 7 school days of this meeting.

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5) Upon receiving the SAS Director Memorandum, the student may:

  • Accept the findings of the SAS Director, or
  • Accept the finding of the SAS Director in part and seek to have the findings modified through a second meeting, or
  • Reject the findings of the SAS Director and continue on through the formal process.

Grievance Procedures for Students with Disabilities

The mission of SAS is to foster an inclusive environment in which all students have the opportunity to equally participate in the academic experience.  Student Accessibility Services works with the university community to provide an accessible education to students with disabilities through the provision of accommodations.

 

Eligibility for Services

Currently enrolled and qualified students who have a disability that significantly limits one or more major life activities are eligible for services.  Recent and appropriate documentation of the disability (including diagnostic information from a qualified care professional) is required prior to providing accommodations.  This becomes part of the student’s confidential file prior to disability accommodations being put in place.

 

Reasonable 504/ADA Accommodations:

Section 504 of the Rehabilitation Act requires that all services, benefits, and programs provided by the University be accessible to students with a disability.  All accommodations and adjustments are provided according to the law, the facts, and the needs of a particular individual with a disability.  The central requirement for accommodations/academic adjustments is that they are both reasonable and effective and that the student has worked with both SAS staff in determining a reduction to any barriers within the parameters of what is essential to a course (which may require the input from instructors). Accommodations that fundamentally alter program or course requirements, or pose an undue administrative or financial burden are not required under the act(s).

Who to Contact:

SAS staff at 651-641-8272 (V), MN Relay 711 or via email: SAS@csp.edu

For more information, please visit the SAS website: www.csp.edu/disabilityservices/.

Students who have website access concerns can contact the Marketing and Communications Department to correct issues in a timely way which can be contacted here: communications@csp.edu. Students whose concerns about site access remain unresolved may also contact SAS or follow the steps below:

Grievance Procedure for Students with Disabilities

The law is a guide that cannot and does not contemplate all possible situations.  It is essential for all parties to understand that reasonable minds may differ in a given situation regarding a student with a disability. Individuals who believe they have been discriminated against, retaliated against and/or denied a reasonable accommodation are encouraged to follow the steps for the grievance procedures as outlined below.  Due to the fluid nature of such disputes and the need to resolve them expeditiously, students are encouraged to utilize informal procedures prior to using the formal grievance procedure.

Students are not required to remedy complaints through internal informal or formal procedures and can contact outside agencies at any time.

  1. Informal Grievance Procedure

The University encourages the use of informal grievance procedures to resolve any conflicts.  The informal process allows for more flexibility and will, in most cases, result in the fastest resolution to any conflict.

 

The University’s ADA/Section 504 Compliance Officer may be consulted on the informal steps, but first steps are handled within the SAS office.

 

  1. Informal Complaint Steps:

 

  • The student expresses concerns to SAS Director in writing (a formal email from the student’s CSP account; text is not appropriate documentation). The SAS Director will meet with the student to resolve concerns about accommodations. This meeting will take place within 7 school days of the written complaint (student/ Director schedules dependent, but every reasonable effort is made to coordinate the meeting within that timeframe).

 

  • During this meeting, the student concern will be discussed and any possible resolutions. Case note records are taking during this meeting. If the student remains concerned or feels additional follow up is required for resolution, progression to Step 3 will follow:

 

3) The Director of SAS will then contact any individuals involved in the complaint and may ask for all emails or information related to this concern. All necessary information will be collected in order to make a determination regarding the complaint.  If necessary and/or beneficial, the Director will meet with all parties involved to reach an appropriate resolution.

 

4) Upon collection of all relevant information and discussion with the appropriate parties, the SAS Director will issue an email. This memorandum will be issued to the all parities involved student within 10 school days of the meeting.

 

5) Upon receiving the SAS Director Memorandum, the student may:

  • Accept the findings of the SAS Director, or
  • Accept the finding of the SAS Director in part and seek to have the findings modified through a second meeting, or
  • Reject the findings of the SAS Director and continue on through the formal process which is listed next:

 

  1. Formal Grievance Procedure

 

The formal grievance procedure is more involved and requires a greater level of documentation than the informal process.  The student will receive in writing a request for additional documentation.  The formal process is an avenue a student can access if he/she wants to appeal the findings made in the informal grievance procedure.  In either case, a student may begin the formal grievance procedure using the following steps:

 

  • The student will file a Formal Grievance with the ADA/Section 504 Compliance Officer, The formal grievance should state clearly the grounds for the complaint. It should also clearly identify the disability issues involved, including names, dates, and witnesses. The student will be sent an official grievance form by the 504/ADA Coordinator or SAS staff if needed, but an email from the student’s CSP account is also appropriate.

 

  • The ADA/Section 504 Compliance Officer will then notify the involved university employee(s) that a formal grievance, based on disability discrimination, has been filed. The Vice President for Academic Affairs will also be notified that a formal complaint has been filed if this involves a faculty member.

 

The ADA/Section 504 Compliance Officer will coordinate a formal meeting with all parties within 14 school days of the grievance (based on scheduling) All parties involved may present evidence and testimony regarding the concern including any written or face to face interactions.

 

Any participant in this formal meeting is welcome to bring one support individual, but legal counsel for any parties at this stage of the process will be declined.

 

  • This meeting will be recorded and maintained for two years; therefore, individual recordings are prohibited.

 

  • It is anticipated that this formal process will resolve the grievance and a reasonable solution will be determined. The ADA/504 Coordinator will send a formal memorandum (email) to all parities outlining this resolution and any remedies within 72 hours (or three full school days), of this meeting.

 

  • If it is found that the University and/or its employee(s) has engaged in discriminatory activities or failed to provide reasonable accommodations, the 504/ADA Coordinator will make directives with appropriate offices (including department chairs, Deans or Human Resources) to correct the situation.

 

The decisions that result from a formal grievance procedure can be appealed by using the Appeal Procedure outlined below.

 

  1. Appeal Procedure

 

The student complainant will decide if the matter has been resolved by the formal grievance procedure or if he/she wishes to appeal that decision.  If the matter is to be appealed, the following applies. The student must present the appeal within 14 days of the formal grievance procedure memorandum.

 

  • The student’s appeal will be heard by the University’s Educational Concerns Committee. The Educational Concerns Committee is a joint committee of faculty and students. For additional information on the role of this group, please refer to the Educational Concerns Committee in the Faculty Handbook.

 

  • The ADA/Section 504 Compliance Officer will disseminate notice of the hearing to the Educational Concerns Committee, any decisions made by the committee and is responsible for correspondence with the student.

 

  • The ADA/Section 504 Compliance Officer may also be present at the Educational Concerns Committee the proceeding, but will not be involved in the issuance of a final decision.

 

The decision of the Educational Concerns Committee is final and cannot be appealed further internally.

 

  1. Federal and State Contacts

Any student who believes that he or she has been subjected to discrimination on the basis of a disability can at any time contact the appropriate federal or state agencies.

 

Federal:                                               The Midwestern Division of the

Office of Civil Rights

U.S. Department Of Education

500 W. Madison St

Suite 1475

Chicago, IL  60661

(312) 886-8434 (voice)

(312) 353-2540 (TTY)

State:                                       Minnesota Department of Human Rights

                                                            Army Corps of Engineers Center

                                                            190 East 5th Street #700

                                                            St. Paul, MN  55101

                                                            651-296-5663 (Voice)

                                                            651-296-1283 (TTY)

 

Last modified: January 25, 2018