|

Help Desk

Help Desk

Help Desk

Covid-19 Support Page

Concordia is supporting all classes being taught online and a flex work option for Concordia staff.  This page was created as a resource to support the campus community at this time.

Covid-19 Tech Support

Google Apps Status

Google provides updated information on a majority if their systems to indicate if they are having any issues. You can click on the following link to check the status.

Apps Status Dashboard

Blackboard Status

Blackboard provides updated information on a majority if their systems to indicate if they are having any issues. You can click on the following link to check the status.

Blackboard Status Dashboard

Printing:

Printer Setup for Non CSP Computer

Welcome to your new printing app “Mobility Print”. Mobility Print is one of the tools that can be used by students and faculty to print to any visible printer on our Print Server.

  1. Connect to cspsecure Wi-Fi or an Ethernet cable.
  2. Go to this link to download the Mobility Print App.
  3. Run the Mobility Print App setup; accept the agreement and click Next
  4. A list of printers will populate. Select the printer that will be used and click Next
  5. Enter your user name and password and click next. Then click Finish
  6. On a Windows PC go to devices and click on Printers & scanners. On Mac go to System Preferences and click on Printers & Scanners
  7. Select the printer that was installed and set as default printer if you desire
  8. Repeat step 3 to 6 if multiple printer is required

Manage Your Printing Account

To manage your PaperCut account go to http://papercut.csp.edu:9191/user.

  1. Log in with your user name and password
  2. Options are located on the left panel of the website
  3. Summary
    • Rates
    • Redeem Card
    • Transfers
    • Transaction History
    • Recent Print Jobs
    • Job pending Release
    • Web Print
    • Log Out

To submit a web print

Web Printing can be done through the Papercut website.

  1. Click Web Print on the on the left panel of the website
  2. Click Submit a Job
  3. Click on the Print Options and Account Selection on the bottom right corner
  4. Enter the number of copies and click Upload Documents on the bottom right corner
  5. Drag flies into the here box or Upload from computer. Click Upload & Complete

Passwords

How do I reset my password if I DON’T know my login information?
Contact the I.T. Help Desk at helpdesk@csp.edu or 651-641-8866, and give them the following information for security verification purposes:

  1. Full name
  2. L Number/Student ID
  3. The name of the system you are attempting to login to i.e. CSPConnect, Blackboard or Gmail
  4. Current home address
  5. Alternate email address or phone number where you can be reached

How do I reset my password if I DO know my login information?

  1. Go to www.csp.edu/passwordreset
  2. Sign in with your CSPConnect login information
  3. You should be in the Library and Technology tab and will need to click on the link, “Change you CSPConnect/Library Database password”, this will allow you to change your password
  4. To enroll in the password reset tool service, go to the Enrollment tab
  5. Register your security questions and answer 6. Click “Update”

Wireless

How do I connect to the Internet?

  1. Turn on your device, and make sure that Wi-Fi is enabled
  2. Connect to cspsecure by double clicking on this network in your network list
  3. This will prompt you for a username and password
  4. This is your CSP user account, but you will need to type csp\ before your username
    1. Example: csp\ramos
    2. Be sure that you are using the backslash leaning to the left as show above, located above the Enter key on your keypad
  5. If you are a guest on campus, you can connect to cspopen. You won’t need a login, but you will have to agree to our terms of use before you can use the internet. (You will be redirected to this option when you try to use a browser)

Office 365

Concordia University St Paul is now offering students the ability to install the latest versions of the Microsoft Office Suite software on up to 5 personal devices. The following form must be used to signup for access to Office 365.

Office 365 Signup Form

Office 365 Training Center

Residence Hall Port Activation

Each of the residence hall rooms has an ethernet port in the room.  This ethernet port is turned off by default.  If you are a student living on campus and need your port active for your technology activities please fill out the following form.  Please be aware that during busy times it may take the IT department several business days to activate the port.

Resident Hall Port Activation

CSP Technology Requirements