*NOTE FOR ERIC REQUESTS: Please include the full citation for ERIC requests. A reference to an EJ is actually a Journal request. When you give us only the EJ number, we then have to look up each number again to find the Article Title, Article Author, Journal Title, Volume, Issue, Date, and Pages. In very busy times it could delay the processing of your order by as much as 24 hours. For the EDs (ERIC Documents), it helps to have the title as well as the ED number.
ILL FAQs
What is ILL?
ILL (Interlibrary Loan) is a service used to get books and articles that are NOT available at Concordia's Library Technology Center or CLICnet.
Can I use ILL?
Yes, you may use ILL services if you are a currently enrolled student, faculty, or staff at Concordia University, St. Paul, MN. You must have a valid Concordia ID to place requests. You may be denied ILL service if you have unresolved overdues or if you abuse the service by not picking up the items that you order. ILL service is NOT extended to holders of special privilege or alumni cards. Holders of these cards may wish to consult their local branch library to request items they need through ILL.
What can be requested?
Books not available or checked out on CLICnet may be requested through ILL. CLICnet materials should be requested by placing a hold in CLICnet. Please do no use ILL for CLIC materials.
Journal Articles not available through Concordia's print and database collection may be requested through ILL.
Videos from other libraries can be requested only by faculty. To place a request send an emaill to medialibrary@csp.edu or contact Amity Foster at 651-641-8240.
Faculty and staff may request materials located throughout the United States. Graduate students may request materials located throughout the United States when they are doing research for their Master's theses. Undergraduate student requests are limited to materials found within Minnesota.
How do I request ILL materials?
Check CLICnet to see if Concordia or CLIC own the book or journal; ILL is not available for materials owned by Concordia. If found in another CLICnet school, please place an electronic hold (or request) for that book. Choose the red Request button, enter your name and the 14 digit number found on your student ID, and choose the library at which you would like to pick it up. You will be notified when these materials arrive at the library.
For books not found in CLICnet and journal articles, you may use the ILL electronic forms. These forms can be located by choosing the Forms and Requests link on the library page in the Help column. Next, click on Interlibrary Loan Forms and then choose the link for the type of material you want to request.
What kinds of things are hard to get through ILL?
It can be difficult to get reference books, dissertations, bestsellers, very old (pre-20th century) and very new (current year) items, archival and manuscript material, genealogies and local histories, entire issues of journals, computer software, audio and videocassettes, CDs, phonograph records, and microforms.
Are there any limits on requests?
CLICnet limits book holds to 7 requests.
Copyright law limits requests to 3 articles per journal issue per request.
Copyright law limits journal article requests by Institution. Concordia's library can only request 5 articles from any single journal title published in the last 5 years. For example, if in 2005, 5 articles are requested from the same journal title published in the years 2001-2005, Concordia will have used up its 2005 allotment and articles from that journal cannot be processed until 2006.
There is no limit on ILL requests you may place. During busy times, we may limit the number of requests processed for an individual patron to 5 per day. Please prioritize requests so the most important are processed first.
How long does ILL take?
CLICnet items take 2-3 days. There is twice-a-day delivery service between the CLIC consortium libraries September through May and once a day during the summer months.
Items from libraries in Minnesota take up to 2 weeks for delivery.
Items from libraries outside of Minnesota take up to 3 weeks for delivery.
PLAN AHEAD! Delivery from any library will depend on the availability of the requested materials. If we need to submit requests to several holding libraries to find an available copy, the request will take longer to fill.
It is important to give a need by date; this would be the LAST possible day you can use the material. If you do not give a need by date, we will assume that you have a 30-day deadline.
Most requests are processed within 24 hours.
How much does it cost?
There is no charge for patrons using the ILL service. The cost to Concordia University's Library Technology Center, however, can be significant; therefore, we ask that you be selective in your requests.
Books and journal articles are free unless the lending library charges for the loan of the material. We will notify you about possible charges and you may cancel the request or pay the requested amount.
Payment of fees is due at the time of pickup, or fees will be assessed to your student account.
How long can I keep a book?
CLICnet books: students (6 weeks), faculty/staff (4 months).
For loans from non-CLIC libraries, the average loan period is about 3 weeks; this can vary considerably, because each library follows its own policy in setting due dates.
The due date will be located on ILL sleeves with the book or assigned at the time of check out. Please do not remove these sleeves or papers.
Return the books on time to help us maintain good relations with the lending libraries and to keep your borrowing privileges in good standing.
Can books be renewed?
CLICnet books can be renewed twice: each renewal loan period is 4 week. After one renewal period, books will need to be returned. You may renew CLICnet items yourself online from clicnet.clic.edu the homepage under My Account.
Faculty may renew books twice: each renewal loan period is 4 weeks.
Non-CLIC books usually cannot be renewed. Please call the Interlibrary Loan Office (651-641-8812) E-mail a request to reference@csp.edu to ask if an extension is possible. Ask for renewals before the due date. It usually takes several days to process a renewal request.
Books borrowed from other libraries may be subject to recall by the lending library. You should then return these books to Concordia's Library Technology Center ASAP so that they may be returned to the lending library.
How will I be notified of my incoming ILL requests?
The Circulation Department of The Library Technology Center will notify you when your requested material arrives. The method of notification will be by phone, E-mail, or campus mail. Please make sure the information on your library record is up to date and complete so you can be contacted easily.
How can I check on the status of my requests?
You may check the status of your requestsin CLICnets My Account, contact the ILL office at 651-641-8812 or E-mail gbuetow@csp.edu.
You may check on the status of your CLICnet book request yourself by choosing My Account located on the main CLICnet page.
A CLICnet book will remain on hold for 21 days, at which time the system drops the hold if it is unfilled. You will need to resubmit the hold request if you still need the book, or check with the ILL office for other options to obtain the book.
Where do I pick up and return ILL materials?
All materials are to be picked up and returned at the Circulation Desk of the Library Technology Center. Have your Concordia ID with you.
Students within the Twin Cities metro area (including Ramsey, Hennepin, Anoka, Dakota, Washington, and Scott counties) must come to the Library Technology Center to receive and return their materials.
For students residing outside of the Twin Cities metro, materials will be mailed to your home. Please notify the library staff to mail books to your home address by calling, 651-641-8237, or email your information to
reference@csp.edu. It is your personal responsibility to return the materials to the Library Technology Center through the U.S. Postal Service.
If there is a paper sleeve on an ILL book, please leave it on and return it with the book.
What if I get an overdue notice?
Please return overdue items as soon as possible. Concordia's reputation in the Interlibrary Loan world depends in large part on how faithfully we adhere to other library's due dates. Please do not jeopardize our future borrowing privileges with other libraries by disregarding their due dates. Note that unresolved overdue fines may result in the loss of your ILL privileges.
If you get an overdue notice for an inter library loan book which you have already returned, please note the date that the overdue was printed. If you returned the book on or after that date, you can probably ignore the overdue. If you returned the book before that date, please call the Circulation Desk of the library (651-641-8237).
What if I lose or damage ILL materials?
As a borrower, you are responsible for any loss or damages to the material. You will be billed for the Lost or damaged book. Lost or damaged books will be subject to CLICwide replacement policies ($65.00/book) or specific policies of the lending library.
Why would my request NOT be filled?
CLIC owns the book you have requested.
Concordia owns the journal you have requested, or it is available via an online database.
Your citation information is incomplete or inaccurate.
The item is unavailable from another library.
The cost of obtaining it exceeds our limits.
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